Updated March 2014
WealthMaker recognises that any personal information we collect about you will only be used for the purposes we have collected it or as allowed under the law. It is important to us that you are confident that any personal information we hold about you will be treated in a way which ensures protection of your personal information.
WealthMaker’s commitment in respect of personal information is to abide by the Australian Privacy Principles (APPs) for the protection of personal information, as set out in the Privacy Act and any other relevant law.
When WealthMaker refers to personal information we mean information from which your identity is reasonably apparent. This information may include information or an opinion about you. The personal information we hold about you may also include credit information.
Credit information is information which is used to assess your eligibility to be provided with finance and may include any finance that you have outstanding, your repayment history in respect of those loans, and any defaults. Usually, credit information is exchanged between credit and finance providers and credit reporting bodies.
If you are seeking financial product advice from us we will make it clear what information we need to obtain from you in providing financial planning advice, as well as any personal information that may be provided by you at your option. If you choose not to provide any optional information this may restrict our ability to assist you.
The types of personal and financial information WealthMaker may collect about you include, without limitation:
If you are applying for finance we may also collect the ages and number of your dependants and cohabitants, the length of time at your current address, and proof of earnings and expenses. If you apply for any insurance product through us we may also collect your health information. We will only collect health information from you with your consent.
Prior to obtaining personal and financial information about you in regards to a credit or finance application we will ask you to complete and sign a Privacy Consent Form.
WealthMaker collects personal information for the purposes of, among other things:
We may also collect your personal information for the purposes of direct marketing and managing our relationship with you. From time to time we may offer you other products and services.
To enable us to maintain a successful business relationship with you, we may disclose your personal information to other organisations that provide products or services used or marketed by us. We may also disclose your personal information to any other organisation that may have or is considering having an interest in your finance, or in our business.
WealthMaker also collects personal information in order to meet the other needs of our business, including to:
WealthMaker will not use or disclose any information about you without your consent, unless the use or disclosure is:
Where reasonable and practical we will collect your personal information directly from you. We may also collect your personal information from finance brokers and other people such as accountants and lawyers.
The main ways we collect personal information about you are when you:
If you do not provide requested information, WealthMaker may not be able to provide you with the services that you have requested.
WealthMaker may disclose your personal information to:
Prior to disclosing any of your personal information to another person or organisation, we will take all reasonable steps to satisfy ourselves that:
From time to time WealthMaker may use your personal information to provide you with current information about finance, offers you may find of interest, changes to our organisation, or new products or services being offered by us or any company with whom we are associated.
It is important to us that the personal information we hold about you is accurate and up to date. During the course of our relationship with you we may ask you to inform us if any of your personal information has changed.
We may charge a fee for our costs of retrieving and supplying the information to you.
Depending on the type of request that you make we may respond to your request immediately, otherwise we usually respond to you within seven days of receiving your request. We may need to contact other entities to properly investigate your request.
There may be situations where we are not required to provide you with access to your personal information, for example, if the information relates to existing or anticipated legal proceedings, or if your request is vexatious.
An explanation will be provided to you if we deny you access to the personal information we hold about you.
If any of the personal information we hold about you is incorrect, inaccurate or out of date you may request that we correct the information. If appropriate we will correct the personal information at the time of the request, otherwise, we will provide an initial response to you within seven days of receiving your request. Where reasonable, and after our investigation, we will provide you with details about whether we have corrected the personal information within 30 days.
We may need to consult with other entities as part of our investigation.
If we refuse to correct personal information we will provide you with our reasons for not correcting the information.
If WealthMaker collects government identifiers, such as your tax file number, we do not use or disclose this information other than required by law. We will never use a government identifier in order to identify you.
In most circumstances it will be necessary for WealthMaker to identify you in order to successfully do business with you, however, where it is lawful and practicable to do so, we will offer you the opportunity of doing business with us without providing us with personal information, for example, if you make general inquiries about interest rates or current promotional offers.
WealthMaker will only collect sensitive information about you with your consent. Sensitive information is personal information that includes information relating to your racial or ethnic origin, political persuasion, memberships in trade or professional associations or trade unions, sexual preferences, criminal record, or health.
WealthMaker's websites may contain links to websites of third party providers of goods and services (Third Party websites).that are not operated by WealthMaker and the contact details for businesses not operated by WealthMaker. These linked sites and listed businesses are not under the control of WealthMaker, and we are not responsible for the conduct of those businesses. Before disclosing your personal information on any other website or to any other company, we advise you to read carefully the terms and conditions and/or privacy policies of those organisations.
Where you access a Third Party website from our website, cookie information, information about your preferences or other information you have provided about yourself may be shared between us and the third party.
WealthMaker uses ‘cookies’ to provide you with better and more customised service and with a more effective website. A ‘cookie’ is a small text file placed on your computer by our web page server. A cookie can later be retrieved by our webpage servers. Cookies are frequently used on websites and you can choose if and how a cookie will be accepted by configuring your preferences and options in your internet browser.
Your IP address is the identifier for your computer when you are using the internet. It may be necessary for WealthMaker to collect your IP address for your interaction with various parts of our website.
When you view WealthMaker’s advertisements on a Third Party website, the advertising company uses 'cookies' and in some cases 'web beacons' to collect information such as:
When you access our website after viewing one of our advertisements on a Third Party website, the advertising company collects information on how you utilise our website (e.g. which pages you view) and whether you complete an online application.
When you send a completed online application to WealthMaker, we retain the information contained in that application. We are able to then use that information to provide any financial services that you require.
You can also suspend and save online applications, so you can complete and send the applications at a later time. If you suspend or save your application, the information that you have entered will be retained in our systems so that you may recover the information when you resume your application. Online applications that have been suspended or saved may be viewed by us.
The security of your information is very important to WealthMaker. We regularly review developments in security and encryption technologies. Unfortunately, no data transmission over the internet can be guaranteed as totally secure.
We take all reasonable steps to protect the information in our systems from misuse, interference, loss, and any unauthorised access, modification or disclosure.
We take reasonable steps to preserve the security of cookie and personal information in accordance with this policy. If your browser is suitably configured, it will advise you whether the information you are sending us will be secure (encrypted) or not secure (unencrypted).
WealthMaker will take reasonable steps to protect your personal information by storing it in a secure environment. We may store your personal information in paper and electronic form. We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.
When your information is no longer needed or required to be held by law, it will be destroyed or de-identified.
Please note that WealthMaker does not use overseas facilities to store, process or back up its information and as a result we don’t transfer your personal information to overseas facilities. However, our authorised lenders and other service providers may use overseas facilities. This does not change our commitment to keep your information secure.
Once you have contacted WealthMaker, we will begin the process of investigating and resolving your complaint. We will try to resolve your complaint quickly and fairly. We will endeavour to resolve your complaint within 3 business days however some complaints do take more time than others. If we anticipate that your complaint will take longer than 21 days to resolve, we will contact you within this time to provide you with an update on our progress. Should it take longer than 45 days, we will contact you in writing to provide an explanation of the reason for the delay.
If you are dissatisfied with our response you may make a complaint to the Privacy Commissioner which can be contacted on either www.oaic.com.au or 1300 363 992.
You may request further information about the way WealthMaker manages your personal information by contacting us by either of the methods outlined above.
WealthMaker Financial Services
Level 7, 88 Pitt Street
Sydney, NSW 2000
WealthMaker is constantly reviewing all of its policies and attempt to keep up to date with market expectations. Technology is constantly changing, as is the law and market place practices.
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WealthMaker Financial Services
Contact:Phone: (02) 9233 1111