Updated February 2023
The Privacy Act
Who are we?
WealthMaker’s commitment to protect your privacy
WealthMaker recognises that any personal information we collect about you will only be used for the purposes we have collected it or as allowed under the law. It is important to us that you are confident that any personal information we hold about you will be treated in a way which ensures protection of your personal information.
WealthMaker’s commitment in respect of personal information is to abide by the Australian Privacy Principles (APPs) for the protection of personal information, as set out in the Privacy Act and any other relevant law.
When WealthMaker refers to personal information we mean information from which your identity is reasonably apparent. This information may include information or an opinion about you. The personal information we hold about you may also include credit information.
Credit information is information which is used to assess your eligibility to be provided with finance and may include any finance that you have outstanding, your repayment history in respect of those loans, and any defaults. Usually, credit information is exchanged between credit and finance providers and credit reporting bodies.
If you are seeking financial product advice from us we will make it clear what information we need to obtain from you in providing financial planning advice, as well as any personal information that may be provided by you at your option. If you choose not to provide any optional information this may restrict our ability to assist you.
The types of personal and financial information WealthMaker may collect about you include, without limitation:
your date of birth
your contact details, including email, past and current residential address, postal address, mobile telephone number and home telephone number
details of your occupation, current and past employment and employer details
proof of income and expenses
other financial details
details of any products or services administered, managed or provided by WealthMaker
any other information we may need to identify you.
If you are applying for finance we may also collect the ages and number of your dependants and cohabitants, the length of time at your current address, and proof of earnings and expenses. If you apply for any insurance product through us we may also collect your health information. We will only collect health information from you with your consent.
Prior to obtaining personal and financial information about you in regards to a credit or finance application we will ask you to complete and sign a Privacy Consent Form.
Why WealthMaker collects your personal information
WealthMaker collects personal information for the purposes of, among other things:
assessing your application for finance and managing that finance under our Australian Credit Licence
providing financial product advice under our Australian Financial Services Licence
processing your applications in our proprietary financial products, including our WMFS Fund managed investment scheme (PDS is not yet ‘in use’).
We may also collect your personal information for the purposes of direct marketing and managing our relationship with you. From time to time we may offer you other products and services.
To enable us to maintain a successful business relationship with you, we may disclose your personal information to other organisations that provide products or services used or marketed by us. We may also disclose your personal information to any other organisation that may have or is considering having an interest in your finance, or in our business.
WealthMaker also collects personal information in order to meet the other needs of our business, including to:
provide you with a better experience using our website
understand who uses our website and when, how and why our website is used, in order to make improvements
identify business opportunities
process applications in connection with any product or service managed, administered or provided by WealthMaker
WealthMaker will not use or disclose any information about you without your consent, unless the use or disclosure is:
required or permitted by law (including by applicable privacy laws)
to provide you with a service which you have requested
in order to out-source a system or service, on the basis that the service provider must protect your personal information and may not disclose or use it for unrelated purposes
How does WealthMaker collect your personal information?
Where reasonable and practical we will collect your personal information directly from you. We may also collect your personal information from finance brokers and other people such as accountants and lawyers.
The main ways we collect personal information about you are when you:
enquire about a product
provide information for completion of the Prospect Enquiry Form
submit information in a loan application form
submit information in a WMFS Fund managed investment scheme application form
use any of the WealthMaker websites, in which case our system automatically collects information relating to your visit to that website, such as your IP address
If you do not provide requested information, WealthMaker may not be able to provide you with the services that you have requested.
Does WealthMaker disclose your personal information?
WealthMaker may disclose your personal information to:
prospective funders or other intermediaries in relation to your finance requirements
other organisations that are involved in managing or administering your finance such as third party suppliers, printing and postal services, call centres
fund administrators, including the administrator and/or responsible entity of WealthMaker’s WMFS Fund managed investment scheme (PDS is not yet ‘in use’)
associated businesses that may want to market products to you
companies that provide information and infrastructure systems to us
anybody who represents you, such as finance brokers, lawyers and accountants
anyone, where you have provided us consent
investors, agents or advisers, or any entity that has an interest in our business, or
your employer, referees or identity verification services, and
where we are required to do so by law, such as under the Anti-Money Laundering and Counter Terrorism Financing Act 2006 (Cth)
Prior to disclosing any of your personal information to another person or organisation, we will take all reasonable steps to satisfy ourselves that:
the person or organisation has a commitment to protecting your personal information at least equal to our commitment, AND (if required)
you have consented to us making the disclosure.
From time to time WealthMaker may use your personal information to provide you with current information about finance, offers you may find of interest, changes to our organisation, or new products or services being offered by us or any company with whom we are associated.
If you do not wish to receive marketing information, you may at any time decline to receive such information by telephoning us on +61 2 9233 1111, by writing to us at Level 7, 88 Pitt Street, Sydney NSW 2000 or email us at firstname.lastname@example.org and ask to be removed from our mailing list. Please allow 10 business days for this request to be processed. We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.
Updating your personal information
It is important to us that the personal information we hold about you is accurate and up to date. During the course of our relationship with you we may ask you to inform us if any of your personal information has changed.
If you wish to make any changes to your personal information, you may contact us by telephoning us on +61 2 9233 1111, by writing to us at Level 7, 88 Pitt Street, Sydney NSW 2000 or emailing us at email@example.com. We will generally rely on you to ensure the information we hold about you is accurate or complete.
Access and correction to your personal information
WealthMaker will provide you with access to the personal information we hold about you. You may request access to any of the personal information we hold about you at any time by telephoning us on +61 2 9233 1111, by writing to us at Level 7, 88 Pitt Street, Sydney NSW 2000 or emailing us firstname.lastname@example.org.
We may charge a fee for our costs of retrieving and supplying the information to you.
Depending on the type of request that you make we may respond to your request immediately, otherwise we usually respond to you within seven days of receiving your request. We may need to contact other entities to properly investigate your request.
There may be situations where we are not required to provide you with access to your personal information, for example, if the information relates to existing or anticipated legal proceedings, or if your request is vexatious.
An explanation will be provided to you if we deny you access to the personal information we hold about you.
If any of the personal information we hold about you is incorrect, inaccurate or out of date you may request that we correct the information. If appropriate we will correct the personal information at the time of the request, otherwise, we will provide an initial response to you within seven days of receiving your request. Where reasonable, and after our investigation, we will provide you with details about whether we have corrected the personal information within 30 days.
We may need to consult with other entities as part of our investigation.
If we refuse to correct personal information we will provide you with our reasons for not correcting the information.
Using government identifiers
If WealthMaker collects government identifiers, such as your tax file number, we do not use or disclose this information other than required by law. We will never use a government identifier in order to identify you.
Business without identifying you
In most circumstances it will be necessary for WealthMaker to identify you in order to successfully do business with you, however, where it is lawful and practicable to do so, we will offer you the opportunity of doing business with us without providing us with personal information, for example, if you make general inquiries about interest rates or current promotional offers.
WealthMaker will only collect sensitive information about you with your consent. Sensitive information is personal information that includes information relating to your racial or ethnic origin, political persuasion, memberships in trade or professional associations or trade unions, sexual preferences, criminal record, or health.
About this Website Policy
Information from Third Parties
WealthMaker's websites may contain links to websites of third party providers of goods and services (Third Party websites) that are not operated by WealthMaker and the contact details for businesses not operated by WealthMaker. These linked sites and listed businesses are not under the control of WealthMaker, and we are not responsible for the conduct of those businesses. Before disclosing your personal information on any other website or to any other company, we advise you to read carefully the terms and conditions and/or privacy policies of those organisations.
Where you access a Third Party website from our website, cookie information, information about your preferences or other information you have provided about yourself may be shared between us and the third party.
WealthMaker uses ‘cookies’ to provide you with better and more customised service and with a more effective website. A ‘cookie’ is a small text file placed on your computer by our web page server. A cookie can later be retrieved by our webpage servers. Cookies are frequently used on websites and you can choose if and how a cookie will be accepted by configuring your preferences and options in your internet browser.
to allocate a unique number to your internet browsers
to customise our website for you
for statistical purposes
to identify if you have accessed a Third Party Website, and
for security purposes.
Your IP address is the identifier for your computer when you are using the internet. It may be necessary for WealthMaker to collect your IP address for your interaction with various parts of our website.
Advertising and Tracking
When you view WealthMaker’s advertisements on a Third Party website, the advertising company uses 'cookies' and in some cases 'web beacons' to collect information such as:
the server your computer is logged onto
your browser type
the date and time of your visit
the performance of their marketing efforts.
When you access our website after viewing one of our advertisements on a Third Party website, the advertising company collects information on how you utilise our website (e.g. which pages you view) and whether you complete an online application.
Online applications (Not available at this stage)
When you send a completed online application to WealthMaker, we retain the information contained in that application. We are able to then use that information to provide any financial services that you require.
You can also suspend and save online applications, so you can complete and send the applications at a later time. If you suspend or save your application, the information that you have entered will be retained in our systems so that you may recover the information when you resume your application. Online applications that have been suspended or saved may be viewed by us.
Security of information
The security of your information is very important to WealthMaker. We regularly review developments in security and encryption technologies. Unfortunately, no data transmission over the internet can be guaranteed as totally secure.
We take all reasonable steps to protect the information in our systems from misuse, interference, loss, and any unauthorised access, modification or disclosure.
We take reasonable steps to preserve the security of cookie and personal information in accordance with this policy. If your browser is suitably configured, it will advise you whether the information you are sending us will be secure (encrypted) or not secure (unencrypted).
How safe and secure is your personal information that WealthMaker holds?
WealthMaker will take reasonable steps to protect your personal information by storing it in a secure environment. We may store your personal information in paper and electronic form. We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.
When your information is no longer needed or required to be held by law, it will be destroyed or de-identified.
Please note that WealthMaker does not use overseas facilities to store, process or back up its information and as a result we don’t transfer your personal information to overseas facilities. However, our authorised lenders and other service providers may use overseas facilities. This does not change our commitment to keep your information secure.
If you are dissatisfied with how WealthMaker has dealt with your personal information, or you have a complaint about our compliance with the Privacy Act, you may contact our complaints department at email@example.com on +61 2 9233 1111. We will acknowledge your complaint within seven days.
Once you have contacted WealthMaker, we will begin the process of investigating and resolving your complaint. We will try to resolve your complaint quickly and fairly. We will endeavour to resolve your complaint within 3 business days however some complaints do take more time than others. If we anticipate that your complaint will take longer than 21 days to resolve, we will contact you within this time to provide you with an update on our progress. Should it take longer than 45 days, we will contact you in writing to provide an explanation of the reason for the delay.
If you are dissatisfied with our response you may make a complaint to the Privacy Commissioner which can be contacted on either www.oaic.com.au or 1300 363 992.
You may request further information about the way WealthMaker manages your personal information by contacting us by either of the methods outlined above.
WealthMaker Financial Services
Level 7, 88 Pitt Street
Sydney, NSW 2000
WealthMaker is constantly reviewing all of its policies and attempt to keep up to date with market expectations. Technology is constantly changing, as is the law and market place practices.